Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at HarborMorningCo@gmail.com. Please note that returns will need to be sent to the following address: 9641 62nd Ave N, St. Petersburg, FL, 33708.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at HarborMorningCo@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at HarborMorningCo@gmail.com.
Return & Refund Policy – Harbor Morning Co.
We want you to love your purchase and your experience with Harbor Morning Co.
Due to the nature of our handcrafted candles, wax melts, and artisan soaps, all sales are considered final. However, if there is an issue with your order, we’re here to help.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 14 days of delivery at harbormorningco@gmail.com. Include your order number and a photo of the issue. We will gladly replace the item or issue a refund.
Returns
At this time, we do not accept returns for used or opened products due to hygiene and safety reasons.
Order Issues
If you experience any problems with your order, please reach out—we’re committed to making it right.
Refunds
Approved refunds will be issued to your original payment method within 5–10 business days.
Contact Us
For any questions, please contact us at:
harbormorningco@gmail.com
Thank you for supporting a small, first responder-owned business.